What are service users say about us

“Fantastic place – such friendly staff & service users. I am happy.”Service user, Cygnet Lodge Kenton

“The staff treated me with kindness, and they were amazing.”Service user, Cygnet Lodge Kenton

“The food is stunning, and I am never hungry here.”Service user, Cygnet Lodge Kenton

“The staff treat me well, and I do not want to leave. I love and adore it here, and it is magical here. Staff always talk to me; they make me feel good. I never want to leave here, but I must.”Service user, Cygnet Lodge Kenton

“The occupational therapy is very exquisitely brilliantly wonderfully magical especially the creative group and the Wednesday leisure trip!”Service user, Cygnet Lodge Kenton

What our carers say about us:

“We appreciate the reassurance that our daughter is being carefully taken through all the steps she needs to get back to some kind of independence in her life.”Family member

“This is the best hospital my daughter has been in. She has been in and out of hospitals for nine years now and it has been so stressful for me. People didn’t take care of her. This place is the best for her though and I wish she could stay here. I can’t say thank you enough for what you have done for my daughter.”Family member

“The daily morning meetings and expectation were impressive to hear about.”Family member

“We were so comforted and heartened by the Carer’s Forum… to know that at last she is getting effective support from caring staff is such a relief for us too. So, thank you all very much.”Family member

What other professionals say about us:

“Just wanted to say a big thank you for all your help whilst service user has been with you and I have been supporting her, it’s made juggling the distance and meetings a lot easier!”Care Coordinator

“Thank you all for your support. A special thank you to Dr Danae Liolitsa (and of course your team) for kindly agreeing to conduct a weekly ward round till discharge – this was very helpful in planning a safe discharge.”ICB Professional

“I have never seen her is such a good shape!” Care Coordinator

“Service user has done very well and this is remarkable given how long she had been in hospital.”Care Coordinator

“Thank you for all your hard work and commitment to provide an outstanding treatment and support…She has made a really significant progress in mental health recovery since she was admitted to your services.”Care Coordinator