The regulator’s report on Cygnet Bostall House praised the high standard of care offered at the service and highlighted many areas of positive practice, saying the culture at the service promoted “high quality, person centred care.”
The service, on Knee Hill Road, Abbey Wood, is part of the Cygnet Health Care division, and offers a care service for men with a learning disability and mental health needs.
The inspection looked at all key lines of enquiry; Safe, Caring, Responsive, Well Led and Effective. The service was awarded a good rating across all five enquiry lines.
As part of the inspection, the CQC spoke with service users and their loved ones, as well as staff. Service users said staff treated them well and behaved kindly and that they had choices in their care and activities. Feedback was that staff were “caring and supportive.”
Families and carers said they were happy with the care and treatment their loved one received. They said they found it easy to speak with staff, felt listened to, and that they felt involved in the patient’s care.
Inspectors said: “Staff provided safe care to patients. Patients had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations.
“Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients.
“Patients were listened to, given time, and supported by staff to express their views.”
The report added that staff received training to give them the necessary knowledge and skills and that the service had a full range of specialists to meet the needs of the patients.
Inspectors highlighted that service users were empowered and enabled to make suggestions and voice ideas. These ideas had led to changes in the menu, physical health, group outings and activities. Service users could put questions to members of the multi-disciplinary team which they then responded to.
Additionally, the leadership of the service was praised throughout the report, with inspectors saying management “worked hard to create a learning culture.”
Hospital Manager Elizabeth Ughu said: “I would like to say a massive thank you to all the staff team at Cygnet Bostall House for their continued hard work and support and ensuring the service users always come first.
“Everyone does an amazing job and this was reflected in our good report from CQC. The report recognises the dedication to providing individualised care that enables each service user to have maximum choice and control over their lives. We are looking forward to continuing to improve Cygnet Bostall House and watching the service develop, and are very excited for the future.
“To receive this kind of feedback demonstrates everyone’s resilience and passion for the care we provide. Our goal is to maintain our focus on continuous improvement so that we can achieve an “Outstanding” rating in the future.”
The report also highlighted that service users were supported to take their medicines safely and in line with best practice and that staff supported people to access specialist health and social care in the community when required.
It praised the cleanliness of the home and said all infection control procedures were monitored. It added that risk assessments were in place to safeguard service users and that service users were encouraged to live healthy lives.
Cygnet Bostall House has also recently been awarded QNLD (Quality Network for Inpatient Learning Disability Services) accreditation.
The Royal College of Psychiatrists’ QNLD is a standards-based quality network that facilitates the sharing of best practice within learning disability services, based on external peer review.
To read the full report, go to: https://www.cqc.org.uk/location/1-519868002