Cygnet Hospital Ealing, offers personalised treatment for service users with an eating disorder or personality disorder. In the new CQC report, following an inspection in May, inspectors concluded that the service is effective, caring, responsive and well-led.
Hospital manager Alison Pleszak said everybody at the service was happy with the result of the inspection. She added: “The staff work incredibly hard to make a difference each day to the women we support through our service and I am very proud that their commitment and dedication to provide the highest standards of patient care has been recognised by the CQC. I would like to extend my thanks to all of the staff at Cygnet Hospital Ealing for their efforts in helping us achieve this outcome.
“Our service is service user-led and we always strive to put their needs first. We continuously endeavour to improve our service and we look forward to implementing the changes required by the CQC to ensure we continue deliver outstanding outcomes for those in our care.”
Inspectors spoke to twelve service users and three carers as part of the inspection and the feedback was positive. The report stated that service users were “treated with kindness, were supported in their recovery and there were some very caring staff.
Service users told inspectors that they “enjoyed the variety of activities including the recreational activities such swimming and personal training. They were able to give feedback on the service so that improvements could be made, through community meetings and feedback questionnaires.”
The report also commended the “safe and clean” ward environments and praised staff for their ability to assess and manage risk well. It said staff minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
It added: “Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of service users and in line with national guidance about best practice.
“The ward teams included or had access to the full range of specialists required to meet the needs of service users on the wards. Managers ensured that these staff received training, supervision and appraisal. The ward staff worked well together as a multidisciplinary team and with those outside the ward who would have a role in providing aftercare.”